Resident resources
Help for every stage of your lease.
Move-in, living here, moving out, and your building: the details in plain sentences.
Moving in
Checklist Before your move Utilities, insurance, first-month arrangements, the walkthrough booking. Checklist Move-in day Keys, parking, and the signed report, in one visit.Living here
Guide Repairs and upkeep Call or write; a person answers in one business day. Guide Paying rent Due on the first; the statement arrives the same day; check, ACH, or money order.Moving out
Checklist The notice and the walkthrough 30 days' written notice, the cleaning standards, your forwarding address.Your building
Building info The details in writing Utilities, laundry, parking, and the maintenance line, building by building.Moving in
Before your move
- Set the utilities you picked into your own name by lease day. The building sheet names the providers of record.
- A renters policy is a lease condition: send the proof of insurance before keys change hands.
- First month's rent plus the deposit clear before keys; the statement shows both, to the dollar.
- Book the walkthrough before the boxes arrive; the report signs that day, not after.
Move-in day
- You get your keys and entry codes at the walkthrough, in one visit.
- The parking assignment, or the driveway, is in the report.
- Walk the home with us, sign the report together, and keep your copy: move-out reads it back.
Living here
Repairs and upkeep
- Call or write: either reaches a person on weekdays.
- Every request gets a status within one business day.
- Emergencies answer 24/7 through the on-call dispatcher: no heat, an active leak, a lockout, a gas smell.
- The vendor bench does the work once, the way the statement lines up.
Paying rent
- Rent is due on the first.
- The statement arrives on the first with the same math: rent, and the line items it names.
- Pay by check delivered to the office, by ACH, or by money order: the three ways are on your lease.
- No portal to log into: a person answers.
Moving out
- Give 30 days' written notice by phone or email, confirmed by the office.
- The cleaning standards are the ones in your lease, no surprises at move-out.
- Tell us your forwarding address so the deposit statement finds you.
- Return every key and code at the move-out walkthrough; the report signs the same day.
Your building
Every building sheet is in writing. Ask for the PDF of yours by email, and the lines below hold the same truths.
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The Palo Verde House (Mesa)
Electric: APS. Water: the city of Mesa bills direct. Laundry: hookups inside. Parking: the driveway fits two.
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The Sunward Bungalow (Phoenix)
Electric: APS. Water: the city of Phoenix bills direct. Laundry: hookups in the kitchen hall. Parking: street, with the permit riding the lease.
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The Canal Row Duplex (Tempe)
Electric: SRP. Water: the city of Tempe bills direct. Laundry: hookups in each unit. Parking: one assigned stall per unit.
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The Rimrock Casita (Chandler)
Electric: SRP. Water: the city of Chandler bills direct. Laundry: hookups in the unit. Parking: a private driveway.
The two fourplex units share a trash service and a shared-wall guide: ask for their building sheet by phone.